Frequently Asked Questions



Choose your
rental type:
Apartment Room

Prior to your trip:

What is the procedure to come to New York?

Each traveler is required to own a biometric passport valid at least 6 months after entering the United States of America. If you are coming for tourism or affair for less than 90 days you are eligible for the “Visa Waiver Program” (from a foreign country like France, Germany, Spain).

You MUST, at least 48 hours before departure, fill an electronic travel authorization called ESTA. Here is the link to apply and get more information: ESTA.

This information is brought to you without any warranty and may change. It is the responsibility of the traveler to check requirements for his own situation.

Are linens and Internet included in the rent?

All our apartments come with a wireless Internet access. Linens and a towel per guest are provided when you check-in.
Water, electricity and gas are included.

Are linens and Internet included in the rent?

All our apartments come with a wireless Internet access and air conditioning is EXTRA from JUNE 15TH TO SEPTEMBER 15TH.
Water, electricity and gas are included.

How can I contact you?

By e-mail from our contact form or by calling us at 09 77 21 80 15 from Europe (from 3PM to 11PM only) or (347) 221 6802 from US.


Booking:

When is my booking effective?

For all bookings our agents will make sure that your apartment is available at your dates. Once verified follow the instructions send by e-mail by our agents.
Your reservation is confirmed once we receive the contract signed, the security deposit is paid, and we have your trip details.

I'd like to book but my dates are no longer available

We invite you to look for another rental among our similar offers (displayed top right on each page), or broadening you search to +/- 3 days.
If you then have found no rental you can still call us at 09 77 21 80 15 from Europe (from 3PM to 11PM only) or (347) 221 6802 from US.

How to book?

Booking is made in several steps:

1. Find your rental and send a request online. Our agents will comfirm the availability.
2. Name all guests and send your trip details (airport and landing time, flight number...).
3. Accept the terms / contract received by e-mail.
4. Pay security deposit online.

You rental is booked once these steps are done!

Is there any additionnal fee?

There is no agency fees on any of our apartments.

There are occasional fees when you arrive late :
   - If you arrive after 8.30PM: $75 fees

Is there any additionnal fee?

There is no agency fees on any of our apartments. This is direct rental from the owners, there is no intermediary.
Our rates are shown by month on the website. They include New York mandatory taxes.

There are occasional fees when you arrive late or leave early:
   - If you arrive after 8.30PM: $75 fees
   - I you leave before 9AM: $75 fees

Can I cancel a booking?

In case of Act of God (hospitalization,…) or if you cancel at least 21 days before expected date, we will refund you (excluding fees related to deposit payment). Otherwise, we will keep your security deposit.

Can I cancel a booking?

Your reservation might be cancel 1 month before arrival for full refund (excluding fees related to deposit payment). 15 days before arrival for refund of half of your security deposit. Otherwise, we will keep your security deposit.


Security deposit:

Why is there a $500 security deposit?

The $500 security deposit is mandatory. This allows us to confirm the reservation. The security deposit also will serve as a guaranty to cover any accident or broken furniture in the apartment during the stay.

Why is there a security deposit?

The security deposit is mandatory, whatever the duration of your stay. The amount is $500 if you book one bedroom, or 1 month rent if you book the entire apartment.
This allows us to confirm and block the apartment for you at your dates. The security deposit also will serve as a guaranty to cover any accident or broken furniture in the apartment during the stay.

The security deposit is not a part of the rent and cannot be used at anytime to pay the rent. The last month rent is due on time.

How do I pay the security deposit?

The deposit has to be paid by Paypal.

What is Paypal ?
Paypal is an online payment method, simple and secured, which eases money transactions through the Internet. It is really fast to create a Paypal account, only 5 minutes required on www.paypal.com. You then have to consult your bank to open an account. There are currently more than 95 million accounts opened in 55 different countries in the world.
Be advised that the security deposit amount will be debited when you will pay.

How do I get my security deposit back?

If the contract has been respected and no damage has occurred in the apartment, your deposit will be given back the same way you paid it (for example if you paid by Paypal it will be given back to you via Paypal). If you paid the security deposit by cash, you will get it back the day you leave the rental, at 11AM.
Please note that as mentioned in your contract, all payment related fees stay at your charge.


At arrival:

What to do when my plane has landed?

You have to call Max at (347) 221 6802 to announce your arrival, as soon as you leave the airport (after immigration, and collecting your luggage). We will wait you at the apartment.

Our agent will give you the keys. You will then have to pay by cash the entire rent amount, as specified in your contract, and eventually occasional fees (late check-in). If the security deposit has not been paid online, you will have to pay it the same way.

Be advised that if you don’t pay, we could cancel your booking or charge you with $100 additional fees.

What to do when my plane has landed?

You have to call Max at (347) 221 6802 to announce your arrival, as soon as you leave the airport (after immigration, and collecting your luggage).
If your arrival is between 1 and 5PM you have to get your keys at our agency. If your arrival is after 5PM we will welcome you at the apartment. See : Is there any additionnal fee?

Our agent will give you the keys. You will then have to pay by cash 1 month rent, as specified in your contract, and eventually occasional fees (late check-in). If the security deposit has not been paid online, you will have to pay it the same way.

Be advised that if you don’t pay, we could cancel your booking or charge you with $100 additional fees.

Check-in / out dates

Right now we only offer 2 move in dates: the 1st and the 15th of each month.
The same principle applies to the move out date: your contract will end either the 14th or the last day of the month (30th or 31th ...).

For example if your arrival in New York is schedule the 7th you have 2 options:
- Rent the bedroom from the 1st of the month and pay the rent from the 1st to the 7th even if you do not occupy the room,
- You might prefer to rent from the 15th and find another accommodation from the seven til your contract starts the 15th.

For specific requests, you can contact us, we will explore all possibilities.

What kind of documents to bring?

You have to bring one copy of the contract signed, and your passport.


During you stay:

Can I share my bedroom with a friend?

The rooms are usually rented for one person or sometime to a couple for the entire length of your stay. We do not accept at the moment visiting guests that will stay for a week, 10 days or any other part of our stay.
We reserve the right to terminate your contract immediately if any unannounced guests are staying with you: you will have to leave the apartment immediately and we will keep your security deposit.


When leaving:

Beedrom cleaning

As we give you the room ready to move in, it is your responsibility to prepare the room for the next person. The sheet must be cleaned, the floor broomed and moped, the fridge emptied of your food, and any personal effects must be removed completely from the room.

There is a $85 cleaning fee for any guests that will not clean the room before departure.

Return of the keys and security deposit

You must leave on the table all key sets given during check-in. Otherwise we will keep your security deposit.
For security deposit retrieval see: How do I get my security deposit back?